4. CANCELLATION & RESCHEDULING
Rescheduling a session
• Client may reschedule with at least 24 hours' notice at no charge.
• Sessions cancelled with less than 24 hours' notice are forfeited for that period.
• Forfeited sessions are not refundable and do not carry over.
Cancelling the engagement
• Client may cancel within 14 days of signed agreement for money-back guarantee.
• All fees paid after cancellation period are non-refundable.
• No refund is issued for unused sessions remaining at the time of cancellation.
• Client may cancel after 60 days with 14 days written notice.
If Coach needs to cancel
• Coach will provide as much advance notice as possible and will schedule a makeup session within 14 days, or issue a prorated credit for any session that cannot be rescheduled.
Force Majeure: Neither Party is in breach if performance is prevented by circumstances outside their reasonable control (natural disasters, serious illness, government action, or similar events). Both Parties will make reasonable efforts to reschedule affected sessions.
5. SESSION RECORDINGS & INTELLECTUAL PROPERTY
Sessions will be recorded. Coach will share each recording with Client via secure link within 48 hours of the session.
• Recordings are for Client's personal use and reflection only.
• Client may not share, publish, redistribute, or use recordings for any commercial purpose without Agent's prior written consent.
• All coaching frameworks, assessments, tools, worksheets, and materials shared by Coach remain the sole intellectual property of Coach.
• Client is granted a limited, non-exclusive license to use materials for their own personal development only.
• Coach may use anonymized, non-identifying insights or themes from the engagement for writing, speaking, or program development.
6. CONFIDENTIALITY
Both Parties agree to keep confidential any sensitive business, personal, or proprietary information shared during the engagement. Neither Party will disclose the other's confidential information to any third party without prior written consent, except as required by law. This obligation survives the end of this Agreement.
7. INDEPENDENT CONTRACTOR
Coach is an independent contractor, not an employee, partner, or agent of Client. Coach is solely responsible for all taxes, insurance, and business expenses. Client has no obligation to provide benefits, workers' compensation, or any employment-related obligations to Coach.
8. DISCLAIMER & NO GUARANTEES
Coaching is a professional development service. Coaching is not therapy, counseling, legal, financial, or medical advice. Coach does not guarantee any specific outcomes, results, or financial gains from this engagement.
Client is responsible for their own decisions, actions, and results. Client represents that they have reviewed Coach's background and enter this Agreement with a reasonable expectation of the coaching experience.
9. LIMITATION OF LIABILITY & INDEMNIFICATION
Coach's total liability under this Agreement shall not exceed the total fees paid by Client. Coach is not liable for any indirect, incidental, or consequential damages of any kind.
Client agrees to indemnify and hold Agent, Coach, partners, members, officers, directors, agents, employees, and affiliates harmless from any claims, losses, or damages arising from Client's use of coaching services or reliance on information shared in sessions.
10. GOVERNING LAW & DISPUTES
This Agreement is governed by the laws of the State of Washington. Any disputes will first be addressed through good-faith negotiation between the Parties. If unresolved within 30 days, disputes will be submitted to mediation or binding arbitration under the American Arbitration Association rules before any court action is taken.
11. GENERAL
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Entire Agreement: This document is the complete agreement between the Parties and supersedes all prior discussions or agreements on this subject.
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Amendments: Changes must be made in writing and signed by both Parties.
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Assignment: Neither Party may assign this Agreement without the other's written consent.
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Severability: If any provision is found unenforceable, the rest of the Agreement remains in full effect.
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Notice: Notices may be sent by email and are effective upon acknowledged receipt.